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Elia_21
April 9, 2026
Answered

I’m no longer using my Adobe subscription, but I was recently charged from my card by mistake. Could you please help me cancel the subscription and let me know if it’s possible to get a refund for this charge?

  • April 9, 2026
  • 2 replies
  • 40 views

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    Correct answer Kartika Rawat

    Hi Elia_21!

    Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

     

    Kartika

     

    moved to questions

    2 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity ManagerCorrect answer
    Community Manager
    April 9, 2026

    Hi Elia_21!

    Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

     

    Kartika

     

    moved to questions

    April 9, 2026

    Hey ​@Elia_21 

    WE don’t have access to your private info. You will need to login to your Adobe Creative Cloud app and start a conversation. 

    Down at the bottom 

    Help center

    Cheers​​​​​​​

    Nate