I'm trying to cancel my subscription and its not working

hey ​@S352401060xig 

Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

Cheers
Nate​​​​​​​