Skip to main content
지현38715930pmsy
Participant
Feb 6, 2026 9:51 AM UTC
Answered

I'm trying to create an image on Firefly, but it says it's not accessible. I'm asking the administrator to contact me to fix it..

I'm trying to create an image on Firefly, but it says it's not accessible. I'm asking the administrator to contact me to fix it..

    Hajar Toutsi
    Hajar ToutsiCorrect answer
    Community Manager
    Feb 6, 2026 6:49 PM UTC

    Hi 지현38715930pmsy,
     

    Thanks for bringing this to our attention.
     

    If you’re seeing the message “You don’t have access to Firefly. Contact your admin for details.” while signed in through a company or school account, you’ll need to reach out to your administrator. In most cases, this means your IT team has restricted access.
     

    If you’re signed in with a personal Adobe account, then the best next step is to contact Adobe Support so they can check your account permissions.
     

    Thanks.


    Hajar

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    Feb 6, 2026 6:49 PM UTC

    Hi 지현38715930pmsy,
     

    Thanks for bringing this to our attention.
     

    If you’re seeing the message “You don’t have access to Firefly. Contact your admin for details.” while signed in through a company or school account, you’ll need to reach out to your administrator. In most cases, this means your IT team has restricted access.
     

    If you’re signed in with a personal Adobe account, then the best next step is to contact Adobe Support so they can check your account permissions.
     

    Thanks.


    Hajar

    Translate