I paid £29 for credits and it’s not been given it’s still saying to subscribe I’ve got bank statements to prove payment

Thank you for posting, ​@Whimsical_hands9b7d.

I apologize for any confusion you have encountered while accessing Adobe Firefly.

I can understand why this would be concerning, especially after confirming that your payment was successfully processed.

I checked the account and can confirm that Firefly credits are assigned and that Photoshop and InDesign subscriptions are active.

If Firefly is still prompting you to subscribe, please sign out of Firefly and the Creative Cloud desktop app, then sign back in using the same Adobe account associated with your purchase. This often refreshes account entitlements and available credits.

You can also review your available generative credits and entitlement information here:

https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html

Please update this discussion thread if you are still unable to access your credits in Firefly, ​@Whimsical_hands9b7d.

Hey ​@Whimsical_hands9b7d 
Got a new plan?
After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out of the Creative Cloud App, after you get a new subscription or change subscription.
 

Cheers

Nate