I paid for credits and not showing as available. Why?

Thank you for posting your question, ​@avid_helpf26b.

I apologize for any confusion you have encountered while purchasing your Firefly credits.

I can confirm that both the Firefly Credits purchase and the Firefly plan were successfully added to your Personal profile. Your Creative Cloud Pro Plus subscription is assigned to your Business profile.

When the same email address is associated with both personal and business entitlements, Adobe creates separate profiles, and subscriptions, credits, and storage are tied to the profile where they were purchased or assigned. If you're signed into your Business profile, you may not see entitlements that belong to your Personal profile.

Please review the following article, which explains how Business and Personal profiles work and how to switch between them:

https://helpx.adobe.com/business/enterprise/setup-onboarding/sign-in-and-access/manage-adobe-profiles.html

After switching profiles, check whether the Firefly credits appear under the Personal profile where the purchase was applied.

If you continue to experience issues after switching profiles, please update this discussion thread, ​@avid_helpf26b.

Hey ​@avid_helpf26b 
Got a new plan?
After getting a new plan, log out of the creative cloud app to reset the functions of Firefly. Log out of the Creative Cloud App, after you get a new subscription or change subscription.
Nate

Try signing out of your account and then sign in again.