I paid for the basic feautures on my account but it still telling me I need to upgrade or something, can you help me fix that real quick

Hi Ocube!

Thanks for the writing in. Could you check in your account if you access to the Premium feature? https://helpx.adobe.com/creative-cloud/apps/generative-ai/generative-credits-faq.html#exceptions-list

I hope this helps.

Kartika

Hi Ocube,
 

Thank you for reaching out.
 

To help us look into this for you, could you please confirm which Firefly plan you’re on and share a screenshot of your credits balance? You can find it under your account icon in the upper-right corner of the page. (please make sure to hide any personal info like your email address before posting)

Let us know, we’d love to help.

Hajar