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veewo
December 7, 2025
Answered

I purchased Creative Cloud Pro annual plan but my Credits are deleted after subscription ended ?

  • December 7, 2025
  • 1 reply
  • 72 views

Dear Community, 

I purchased a Adobe Creative Cloud annual plan. After one year I cancelled the subscritpion some days ago. Now I wanted to use my remaining credits (approx. 4000). But it seems they are all deleted? As I paid for these credits I wonder if the deletion of credits is correct? 

Thank you! 

Correct answer Kartika Rawat

Hi veewo!

Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page."

https://adobe.ly/45pmjqn


^KR

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
December 30, 2025

Hi veewo!

Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page."

https://adobe.ly/45pmjqn


^KR

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