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veewo
Dec 7, 2025 2:45 PM UTC
Answered

I purchased Creative Cloud Pro annual plan but my Credits are deleted after subscription ended ?

Dear Community, 

I purchased a Adobe Creative Cloud annual plan. After one year I cancelled the subscritpion some days ago. Now I wanted to use my remaining credits (approx. 4000). But it seems they are all deleted? As I paid for these credits I wonder if the deletion of credits is correct? 

Thank you! 

Kartika Rawat
Kartika RawatCorrect answer
Community Manager
Dec 30, 2025 3:04 PM UTC

Hi veewo!

Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page."

https://adobe.ly/45pmjqn


^KR

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Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
Dec 30, 2025 3:04 PM UTC

Hi veewo!

Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page."

https://adobe.ly/45pmjqn


^KR

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