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MW_projektantgraficzny
Participant
August 17, 2026
Open for Voting

I recently purchased credits for work, but they haven't been added to my account yet.

  • August 17, 2026
  • 1 reply
  • 13 views

I recently purchased credits for work, but they haven't been added to my account yet.

1 reply

Community Manager
August 17, 2026

Hi MW_projektantgraficzny,

Thanks for bringing this up!

To help figure out what’s going on, could you let us know which Adobe plan you’re on? It would also be super helpful if you can share a screenshot of your credits balance and reset date, you’ll find those under your Account icon in the top right of the Firefly page.

(Make sure to cover any personal info like your email before posting.)

Once we have that, we’ll be able to clear things up for you!

Thanks

Matt
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