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Participant
August 26, 2026
Question

I signed up to Adobe Firefly and right after that, every time I try to use the image generator it says "Something went wrong."

  • August 26, 2026
  • 1 reply
  • 28 views

I signed up to Adobe Firefly and right after that, every time I tried to use the image generator, it said "Something went wrong. Please try again later." Tried signing out and signing in multiple times, didn't work. It was working fine before. Feel like cancelling my subscription now, feels like a scam.

1 reply

Amitej S
Community Manager
Community Manager
August 26, 2026

Hi ​@reliable_Echo0381! Thanks for reaching out!

 

Could you first check whether your Firefly plan is showing as active and whether your generative credits are visible in your Adobe account? Since the issue started immediately after signing up, it may be related to the subscription or entitlement not syncing correctly.

You can also try opening Firefly in an Incognito/Private window and signing in again to rule out a browser or session issue. If the error continues with every prompt, please share your device, browser/version, plan, and whether you can see your credit balance.

If your plan is active and you're still getting “Something went wrong,” I’d recommend contacting Adobe Support, as they can check the subscription and account entitlement from their end.

Hope this helps!