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Wulfe2022
Participant
February 26, 2026
Question

I submitted my credit card info. it was accepted. my account show . My account shows i have 10 complimentary uses. however, i cannot create anything

  • February 26, 2026
  • 1 reply
  • 21 views

I submitted credit card info. it was accepted, however , i cannot create any cntent

 

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    February 26, 2026

    Hi Wulfe2022,

    Thanks for asking about this.

    Firefly has two types of features: Standard and Premium. The 10/10 you’re seeing refers to Standard features. So if you’re trying to use a Premium feature, those complimentary 10 uses won’t apply.

    Here’s a quick visual breakdown: Standard features (highlighted in yellow) and Premium features (highlighted in blue)


    Hope this clears things up, let us know if you have any other questions!

    Hajar​​​​​​

    Wulfe2022
    Wulfe2022Author
    Participant
    February 26, 2026

    the offer says I get 20 5 second videos. how do i get those ?
     


    [PII removed by community manager - HT]

    Hajar Toutsi
    Community Manager
    Community Manager
    February 26, 2026

    Wulfe2022 Can you please share a screenshot of the page you land on when you click on the link under Premium features