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oroslas
oroslas
Participant
May 2, 2026
Answered

I tried to create an AI video

  • May 2, 2026
  • 1 reply
  • 24 views

I tried to create an AI video in Kling 3.0, but 30 minutes have passed and it still hasn't been completed. Will I lose my credit or will it be refunded?

      Correct answer Hajar Toutsi

      Hi oroslas,
      Thanks for bringing your question to us.
       

      Credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance.

      If you don’t see the credits restored, please double‑check your generation history, there’s a chance the generation completed successfully and is stored there.

       

       
      Let us know what you find, we’ll be glad to assist further if needed.

      Hajar

      [Moved to questions]

      1 reply

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity ManagerCorrect answer
      Community Manager
      May 5, 2026

      Hi oroslas,
      Thanks for bringing your question to us.
       

      Credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits are automatically returned to your balance.

      If you don’t see the credits restored, please double‑check your generation history, there’s a chance the generation completed successfully and is stored there.

       

       
      Let us know what you find, we’ll be glad to assist further if needed.

      Hajar

      [Moved to questions]

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