Skip to main content
Spirited_child1ca5
Participant
October 16, 2026
Question

i tried to upscale a video twice .. and each time it took 200 credits from me ... i didn't get the upscaled video for some reason .. u must give me my credits back

 

i tried to upscale a video twice .. and each time it took 200 credits from me ... i didn't get the upscaled video for some reason .. u must give me my credits back

    1 reply

    N8.
    Community Expert
    N8.Community Expert
    October 17, 2026

    ​@Spirited_child1ca5 

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate

     

    Translate
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices