I uploaded an image with a very specific instruction to not change anything about the person int the photo. You changed a white woman into a black woman, and changed everythign else too. I'd like my 500 credits back please,.

Hi Melissa5C8C,

Thanks for reaching out.

In Firefly, credits are deducted the moment you hit Generate, but if the generation fails due to an error, those credits are automatically returned to your balance.

Also, keep in mind that generative AI is all about testing and experimentation. Because of that, errors can occur, and the results may not always turn out exactly as expected.

That said, and if you want to proceed, in order for us be able to help you better, please provide us with the following information:

• The Full Prompt: The exact text you entered into the prompt box.

• Settings and Model: The specific model used and any other settings (such as aspect ratio, content type, or style strength).

• Reference Images: A copy of any reference images or keyframes used to guide the generation in a .zip file (to preserve the details).

• Visual Examples: Please upload a copy of the "bad" generation so we can see exactly what the output looks like and tell us what is wrong if it is not obvious.

Once you have the details, let us know so we can be able to assist you efficiently.

And regarding your refund request, since a refund request has to do with your private account information, we can't help you here on this forum! Please post your request here.

Thanks

Matt