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davidh33822972
davidh33822972
Participant
April 10, 2026
Answered

I used all my tokens and firefly hasn't generated any images.. Any potential to at least get back my tokens used

  • April 10, 2026
  • 2 replies
  • 39 views

I used all my generative AI tokens and firefly hasn't generated any images.. Any potential to at least get back my tokens used

Correct answer Oh.N8

Hey ​@davidh33822972 

Just to ​@J E L 
 

Credits are deducted when you press generate. If the generation fails, they should be restored, but it is not necessarily instantaneous. Can you please double check to see if they have since been restored?

 

Could you please reply with the following information:
An example of the prompt that you are using as well would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?



Cheers

Nate

2 replies

O
Community Expert
Oh.N8Community ExpertCorrect answer
April 12, 2026

Hey ​@davidh33822972 

Just to ​@J E L 
 

Credits are deducted when you press generate. If the generation fails, they should be restored, but it is not necessarily instantaneous. Can you please double check to see if they have since been restored?

 

Could you please reply with the following information:
An example of the prompt that you are using as well would help.

• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).

• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?



Cheers

Nate

J E L
Community Expert
J E LCommunity Expert
Community Expert
April 11, 2026

Hi ​@davidh33822972I see you don’t have any replies yet; sorry about that! Experts don’t have access to your account here. Please go to Adobe Chat Support. They can look into why you weren’t able to generate images but credits were still deducted from your account. https://helpx.adobe.com/contact.html?rghtup=autoOpen. Type AGENT to be connected to a live person.

davidh33822972
davidh33822972Author
Participant
April 15, 2026

did this agent didn’t help retried with the new window of credits for a video and it’s still buffering.. Useless

 

J E L
Community Expert
J E LCommunity Expert
Community Expert
April 15, 2026

Okay. Please provide more information so we can find out what the trouble is. This includes screenshots and/or telling us which models you are using, what your prompts are, and what browser you are using.

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