I used all my tokens and firefly hasn't generated any images.. Any potential to at least get back my tokens used

Question

I used all my generative AI tokens and firefly hasn't generated any images.. Any potential to at least get back my tokens used

N8. · Accepted Answer

Hey ​@davidh33822972Just to ​@J E LCredits are deducted when you press generate. If the generation fails, they should be restored, but it is not necessarily instantaneous. Can you please double check to see if they have since been restored?Could you please reply with the following information:An example of the prompt that you are using as well would help.• A screen shot of the whole browser or application window (including your avatar in the upper right corner) with the error or problem showing or when the problem is happening (not just the error message itself).• What model were you using (such as Firefly Image 3, Firefly Image 4, Firefly Image 4 Ultra, Imagen 3, etc.)?CheersNate

J E L · Answer

Hi ​@davidh33822972I see you don’t have any replies yet; sorry about that! Expertsdon’t have access to your account here. Please go to Adobe Chat Support. They can look into why you weren’t able to generate images but credits were still deducted from your account.https://helpx.adobe.com/contact.html?rghtup=autoOpen.Type AGENT to be connected to alive person.

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