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Participant
August 22, 2026
Answered

I've already tried everything but my firely continues to show the message "something went wrong, try again later. " I don't know what else I can do.

  • August 22, 2026
  • 3 replies
  • 72 views

I've already tried everything: 

  1. Wait a few minutes and try again. It may be a temporary server issue
  2. Fully close and relaunch your browser to clear the cache
  3. Log out of Adobe and log back in to refresh your session token
  4. Switch to a different browser (e.g. Chrome → Edge or Firefox)
  5. Simplify or rephrase your prompt, removing brand names or restricted words
  6. Try using a clearer, simpler reference image

 

    Correct answer Alessandra32619644k89k

    I've managed to solve it. It was the image size!! This problem should be in the list!!

    3 replies

    Participant
    August 25, 2026

    I ran into this problem as well - I unknowingly uploaded a GIF as a reference image instead of a JPG. It worked as soon as I removed the GIF reference.

    Participant
    August 26, 2026

    Thanks for the info 😊

    Alessandra32619644k89kAuthorCorrect answer
    Participant
    August 22, 2026

    I've managed to solve it. It was the image size!! This problem should be in the list!!