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Jacynta Tuelstrup
Jacynta Tuelstrup
Participant
May 8, 2026
Answered

I've been putting in ideas it says making it shows up for a split second and then instantly deletes it. It also isn't giving creadits back when it's doing this.

  • May 8, 2026
  • 3 replies
  • 27 views

So as normal, I put my prompt and images into the generator, pick the settings sizes ect. and press enter. It seems like it’s loading as normal. And it starts to pop up with the image, and without moving my mouse or touching any buttons, it seems to be straight up deleting them, and I’m unsure why. It’s only been happening for me today, but it’s happened a few times, and when I’m making 4k images on Nano banana, it takes 60 credits and doesn’t give them back when it does this. It shows up for a very split second and then it’s gone. 

    Correct answer Hajar Toutsi

    Hi Jacynta Tuelstrup,
    We appreciate you reaching out about this issue.


    Could you first check whether your missing results appear in the Generation history under Your stuff? This section allows you to access all your previous generations.


    If you’re able to locate them there, please try the following steps to resolve the feed display issue:

    • Clear cache & cookies: Cached data can cause glitches. Clearing your browser cache or using an incognito window may help.

    • Use another browser: Make sure it’s up to date.

    • Disable extensions: Ad blockers or privacy tools can interfere with the feed. Temporarily turn them off to test.

    • Refresh your account session: Log out and back in, or refresh your Adobe account.


    Please let us know if you were able to retrieve your past generations and whether any of these steps helped resolve the issue.


    Hajar

    [Moved to questions]

    3 replies

    magical_Brilliance98A4
    magical_Brilliance98A4
    Participant
    May 19, 2026

    Firefly will generate a photo, use my 60 credits, then the photo disappears when I try to download it and I have to start over.
    I will describe what I want changed in the photo, upload original, and hit generate. Firefly then uses my 60 credits, produces the new photo, and it looks great. I click download and the page resets without the newly generated photo and no download. Wasting my credits and my time. 

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    May 20, 2026

    Hi magical_Brilliance98A4
    Thanks for writing in,.

     

    Please consider following the steps of the highlighted response in this thread, and let us know if you were able to find your generation.

    Hajar 

    [Moved to questions]

    Jacynta Tuelstrup
    Jacynta TuelstrupAuthor
    Participant
    May 8, 2026

    Thank you! It has worked I had to reset the browser and then go into the full generation history!

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity ManagerCorrect answer
      Community Manager
      May 8, 2026

      Hi Jacynta Tuelstrup,
      We appreciate you reaching out about this issue.


      Could you first check whether your missing results appear in the Generation history under Your stuff? This section allows you to access all your previous generations.


      If you’re able to locate them there, please try the following steps to resolve the feed display issue:

      • Clear cache & cookies: Cached data can cause glitches. Clearing your browser cache or using an incognito window may help.

      • Use another browser: Make sure it’s up to date.

      • Disable extensions: Ad blockers or privacy tools can interfere with the feed. Temporarily turn them off to test.

      • Refresh your account session: Log out and back in, or refresh your Adobe account.


      Please let us know if you were able to retrieve your past generations and whether any of these steps helped resolve the issue.


      Hajar

      [Moved to questions]

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