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tommy_8646
Participant
September 8, 2025
Answered

I've been scammed and need help

  • September 8, 2025
  • 2 replies
  • 276 views

Hello everyone. I'm a new Adobe Firefly user. First, let me tell you what happened to me.

A few months ago, I purchased Adobe Firefly from a seller on "S" marketplace.

Before purchasing, I asked the seller about the product. The seller said the service duration was for 1 month which automatically stops after 1 month, get 7000 credits + 4000 bonus credits that would expire if not used.

After my purchase, the seller gave me an Adobe Firefly account and email. He also told me to visit https://firefly.adobe.com to start using it. I tried it, and Firefly worked fine. I used it although not every day and stopped using it before 30 days due to taking care of my family.

A few months later when I checked my account again, I was surprised because there were 11000 credits that shouldn't have been in my account. Then I looked for information in my account and found two "Annual plan, paid monthly" statuses for Adobe Firefly Pro and Creative Cloud Pro even though I never purchased those annual plans. At that moment, I wondered if I'd been scammed.

I have tried to ask the seller but the seller said to ignore it and not answer my chat anymore. Of course I couldn't ignore this issue because I never purchased those plans.

I don't know how and since when the annual plans was applied to my account. I just realized it when I logged back into my account.

I wanted to cancel those annual plans because I never purchased them. I was trying to find out what I could do and I came across contact Adobe support page. I told support about the fraud that had happened to me but I was only given two months free with no cancellation. And it turned out there was a huge cancellation fee that I couldn't afford.

As a victim of fraud, I feel it's unfair that I have to pay the cancellation fees because the seller who deceived me bought the plans, and I didn't have an agreement with anyone to buy the plans.

I don't understand why this could happen. I'm a new user and totally confused. I'm really frustrated with this problem. What should I do?

Correct answer SamarthS

Hi @tommy_8646, 

 

I am sorry for the issues you have faced with your account. Unfortunately, we at the community do not have access to users' account details. Moreover, this involves your private account information; we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv

 

Thanks  

2 replies

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tommy_8646Author
Participant
September 10, 2025

Thank you very much for your detailed explanation. It was very helpful.

S
Community Manager
SamarthSCommunity ManagerCorrect answer
Community Manager
September 9, 2025

Hi @tommy_8646, 

 

I am sorry for the issues you have faced with your account. Unfortunately, we at the community do not have access to users' account details. Moreover, this involves your private account information; we’re unable to assist here on the public forums. Please contact our social team for a secure, one-on-one conversation: https://adobe.ly/42aa7Hv

 

Thanks  

^Sam
    T
    tommy_8646Author
    Participant
    September 10, 2025

    Thank you so much for your help. I asked the bot there to speak directly to an agent, and the issue is now resolved. Once again, I express my deepest gratitude.

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