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mustafa_�eltek9619
Participant
May 12, 2026
Answered

I want to send a bug report.

  • May 12, 2026
  • 1 reply
  • 11 views
Adobe Firefly is processing my account using the credits provided. I am a monthly user.Even though there are deductions from my credits, it keeps failing to create and gives an error, and this problem did not exist before the process started from the beginning.
    Correct answer Hajar Toutsi

    Hi mustafa_�eltek9619,
    Thanks for writing in.
     

    Please refer to this article, which outlines the common causes of this error and the recommended solutions.

    If the issue persists after reviewing the article, kindly provide the following details so we can assist you further:  

    • Your browser and operating system version
    • The Firefly model you’re using
    • Your prompt (or a screenshot of it)
    • Whether you’re using a reference image
       

    I hope the article helps resolve the issue. If not, we’ll be glad to continue troubleshooting once we have the information above.

    Hajar

    [Moved to questions]

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    May 12, 2026

    Hi mustafa_�eltek9619,
    Thanks for writing in.
     

    Please refer to this article, which outlines the common causes of this error and the recommended solutions.

    If the issue persists after reviewing the article, kindly provide the following details so we can assist you further:  

    • Your browser and operating system version
    • The Firefly model you’re using
    • Your prompt (or a screenshot of it)
    • Whether you’re using a reference image
       

    I hope the article helps resolve the issue. If not, we’ll be glad to continue troubleshooting once we have the information above.

    Hajar

    [Moved to questions]