Question

I was charged 400 credits for a failed video generation

Forum|Forum|7 months ago
December 8, 2025
2 replies
203 views

I was generating a Firefly video via Veo 3.1. I got an error message ("Something went wrong. Please try again later."), but it still deducted 400 credits from my account. Please help!

Kartika Rawat

Community Manager

Hi actorwriterdca!

Sorry to hear that. Are you still having an issue? Did you get your credits back?

Let us know. Happy to help.

Thanks,

^KR

L

Lukas_Vega9612

It's Adobe.... buy a graphic card or better buy a subscription in another supplier really I used 600 credits for video who was crazy baaaaad .... so i dont care because we paying 4$ for use machine for 3 min ... thats EU shoud start to focusing !!!

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