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colleen_9646
colleen_9646
Participant
January 29, 2026
Question

I was trying to generate a video using Pika, it never generated my video yet to docked me the 125 generative credits.

  • January 29, 2026
  • 1 reply
  • 10 views

When trying to generated my video using Pika in Firefly, it started to do the generation but it was taking over 5 minutes plus and kept stopping without generating my final video. There are no video created yet I was docked the generative credits without a final product.

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    February 2, 2026

    Hi colleen_9646,
     

    Thank you for bringing this to our attention, we’d love to help you get this sorted.

    To look into the error properly, it would really help if you could share a few details:

    • The prompt you used

    • The keyframe (if you added one)

    • A screenshot of the error message on your screen
       

    Regarding the credits you lost: credits are deducted as soon as you hit Generate, but if an error occurs, they should be returned automatically.
    Sometimes that refund can take a little while. Could you check if your credits have been added back by now?
     

    Let us know what you find.


    Hajar

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