@Alexander251140816g5i
I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.
Could you have a look in your Creative Cloud App and see if the image/video is hiding there?
>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps
https://youtube.com/shorts/fCgb1ZR48tU?feature=share
Regarding the generation time, I have been known to turn my WIFI off and on. Sometimes there was an update w our provider. Other times it could simply be the time of day.
Cheers
Nate