If i send in a prompt it just gives "Can't access. You can contact your admin"

See here:

https://helpx.adobe.com/enterprise/kb/contact-administrator.html

Hi Lizzy.BRRS,

Thanks for reaching out.

If you happen to have an Enterprise/ teams account, you'll need to contact your account admin to give you access to Firefly.

Let us know if you need further assistance.

Hajar
[Moved to questions]