If the tool specifically disregards the prompt for an edit, No credits should be used.

Forum|Forum|23 days ago
September 6, 2026
6 replies
61 views

Using credits to try out ideas is ok, but if the tool does not follow instructions, then credits should not be charged.

Correct answer Kartika Rawat

HI Sunny_Melodyea11!

Thanks for the screenshot. I tried Firefly AI Assistance and Mark up tool and it worked well.

I hope this helps.

Kartika

N8.

@Sunny_Melodyea11

totally understandable. Different tools do different jobs. In a case like this I would consider using te Edit remove button. and remove the chips this way.

Photoshop is goin to give you more consistent and accurate edits.
Nate

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Sunny_Melodyea11Author

Participant

Thanks Nate, but ‘do it yourself’ doesn’t excuse the tool from failing. I think we are ‘early days’ in the development of extremely powerful AI tools, but penalizing early adopters for failure of the tech does not seem to me to be the right approach.

N8.

Well, @Sunny_Melodyea11 I remember paying for dial up Internet. Now we have high speed Internet. I choose to use dial up Internet. We are at the forefront of helping future users. This is very exciting.

N8.

Hey @Sunny_Melodyea11

Help us. Help you.
To some extent I agree, it is frustrating when you pay good money and things don’t work as expected.
Could you provide more information to proceed. Without the requested information it is difficult to assist you resolve the issue.

Could you create a full screen video of your workflow showing us what is happening? This would help considerably.

Provide your prompt and reference image(s) if there are any?

Which model(s) are you using?
Consider clearing cache, cookies, and using a different browser.

Could you give us more information: what msg are you receiving? Are the images your own photos/ images? Were the images generated by another AI Source, if so which one(s)?
>>Make sure to remove person details: email address, name... before posting<<

Cheers

Nate

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Sunny_Melodyea11Author

Participant

I don’t want to spend my day making a video for you. This happens all the time, you have to know it. It just refused to remove the extra sized orange and black chip