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Eunika+Alszewska
Eunika+Alszewska
Participant
June 8, 2026
Answered

Image editing in Adobe Firefly has stopped working on my account.

  • June 8, 2026
  • 2 replies
  • 30 views

When I click Generate, nothing happens and no error message is displayed. I still have available Generative Credits, and Text to Image works correctly. I have already tried Incognito mode and different prompts, but the issue persists. The problem started recently, although everything worked normally before.

    Correct answer Hajar Toutsi

    Thanks @Eunika+Alszewska, for the details.
     

    Looking at the logs, the issue isn't a platform bug! The error is a Content Authenticity Initiative (CAI) assertion violation. The reference image you uploaded has Content Credential tag embedded in it that marks it as protected from AI inference. Firefly is designed to honor those restrictions.
     

    The fix is simple: try generating without a reference image, or use a different reference image that doesn't carry a Content Credentials restriction such as an image you created yourself or one from Adobe Stock.

    Let us know if you have any other questions.

    ​​​​​​​Hajar

    2 replies

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    June 8, 2026

    Hi Eunika+Alszewska,
    We appreciate you bringing this to us.

    To help the product team investigate properly, please create an HAR file and share it with us along with a screen recording in the reply section.
     Here’s a step‑by‑step article on how to create the file👇

    Once you have the details, let us know, we're here to help.

    Hajar

      Eunika+Alszewska
      Eunika+AlszewskaAuthor
      Participant
      June 10, 2026

      here HAR. i cant attach here video mov, and idk why, because its supported here

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      June 10, 2026

      Thanks for sharing the HAR file, it’s very useful! ​@Eunika+Alszewska 
      Since you can’t upload the screen recording, please let us know which feature from the edit tab were you using (upscale, remove object..)?

      HO-HO
      HO-HO
      Participant
      June 6, 2026

      Upload a photo, edit it, and increase its resolution.
      My subscription plan (unlimited editing) doesn't expire for another three weeks, yet photo editing has already stopped working for me.

        Hajar Toutsi
        Community Manager
        Hajar ToutsiCommunity Manager
        Community Manager
        June 8, 2026

        Hi HO-HO,
        Thanks for reaching out.

        Please provide us with an HAR file along with a screen recording of your workflow. Here’s a step‑by‑step article on how to create the file👇

        Once you have the details, let us know, we're here to help.

        Hajar
        [Moved to questions]

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