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istvan.kalazi
Participant
June 4, 2026
Answered

Image generation failed multiple times today (Something went wrong / Please try again later.). However, it deducted the credits every time. Are you sure this is correct? I don't think so.

Image generation failed multiple times today (Something went wrong / Please try again later.). However, it deducted the credits every time. Are you sure this is correct? I don't think so.

    Hajar Toutsi
    Hajar ToutsiCorrect answer
    Community Manager
    June 10, 2026

    Hi istvan.kalazi,
    Thank you for reaching out and for sharing the details of your experience. 
     

    I want to clarify how credits are handled in Adobe Firefly

    • Credits are deducted immediately when you click “Generate.”

    • If the generation fails and you see an error, the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.

    • If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Your Stuff > Generation History to see if the video was stored there.

    Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

    Please let us know if you have any other questions.

    Hajar
    [Moved to questions]

    View reply

    2 replies

    Celestial_Wizardcabf
    Participant
    October 6, 2026

    Hello, I’m reporting an issue with generative credits that were deducted from my account for failed Firefly video generations.

    The generations failed and no videos were produced, but the credits have still not been returned to my account. I have waited and checked my balance again.

    I also checked Your Stuff → Generation History and the failed generations are not available there.

    Could you please review my credit usage and restore the credits deducted for these failed generations? I can provide the approximate date/time, model used, screenshots, and number of credits deducted if needed.

    Thank you.

    Translate
    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    June 10, 2026

    Hi istvan.kalazi,
    Thank you for reaching out and for sharing the details of your experience. 
     

    I want to clarify how credits are handled in Adobe Firefly

    • Credits are deducted immediately when you click “Generate.”

    • If the generation fails and you see an error, the credits are automatically refunded AFTER the error occurs. This applies to all errors, there are no exceptions.

    • If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Your Stuff > Generation History to see if the video was stored there.

    Here’s a useful article explaining the most common reasons that trigger the error you’ve been seeing.

    Please let us know if you have any other questions.

    Hajar
    [Moved to questions]

    Translate
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