image or video generation in mobile nor PC, Mac are error "something went wrong"

Hi user10083827,
Thank you for reporting and for providing screenshots of your workflow. 

To help our engineering team investigate the underlying cause of this error, could you capture your browser logs while attempting to reproduce the issue? Specifically, collecting a HAR file while reproducing the exact same workflow that ends with the error, this will allow us to inspect the network requests and hopefully return with a solution.

You can follow the step-by-step instructions here to generate the file: Collecting logs for generation errors in Adobe Firefly.

⚠ Important Privacy Note: Because HAR files can capture personal data and sensitive session information, please do not post the file publicly in this thread. Instead, upload the file to a secure storage service like Google Drive or Frame io, and share the link with me directly via a private message.

We appreciate your patience and collaboration while we look into this for you.

Hajar
[Moved to questions]