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nightmareangel31
Participant
February 12, 2026
Question

Images are not downloading at 2k even though I've selected it to generate images.

  • February 12, 2026
  • 2 replies
  • 0 views

All of a sudden images stopped downloading at 2k even though I’ve selected it in the menu.

    2 replies

    Kartika Rawat
    Community Manager
    Community Manager
    February 12, 2026

    Hi nightmareangel31!

    Sorry about the issue. Does it happen with a specific file? Have you tried another browser?

     

    Let us know how it goes.

    Thanks, 

    Kartika

    Hajar Toutsi
    Community Manager
    Community Manager
    February 12, 2026

    Hi nightmareangel31,
     

    Thank you so much for bringing this to us.
     

    We’d like to take a closer look to understand why the 2K image you generated isn’t downloading in the correct resolution.
     

    To help us investigate, please share with us both the image you downloaded and its link, you can find it if you go to Your Stuff > Generation History, select the image in question, and choose “Share public link.” (If you prefer not to share it publicly, you can still paste the link in the inbox)
     

    Let us know once you have the image and link so we can review it on our side.


    Hajar