In Adobe firefly, he has not generated a single video and my subscription is over. Even he don't generate a video. It's using my credit, not getting my refund if it's fail or could not load.

Hello Adobe Support,

I am facing a serious issue with Adobe video generation. The system continuously fails to generate videos and keeps showing errors like “Could not load video” or “Failed to generate video.” 

The problem is that even though no video was successfully created, my credits/subscription usage has still been deducted completely. I have not received a single usable generated video, yet all my credits have been consumed.

I want to understand:
- Why are credits being deducted when the generation fails?
- How can my full subscription usage be consumed without delivering a single successful video?
- Is there any refund, credit restoration, or solution available for this issue?

I understand that some AI tools may not refund credits like Veo or other platforms, but this situation is unfair because the service failed entirely without producing results.

Please investigate this issue and provide support as soon as possible.

Thank you.