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RenderSlop2001
RenderSlop2001
Participant
February 17, 2026
Answered

In Boards, presets are not displaying correctly

  • February 17, 2026
  • 1 reply
  • 30 views

Preset window in boards is cut off, does not scroll. this prevents the user from accessing the full preset library, and only shows the first six presets. This behavior shows up in Chrome and Safari on Mac OSX 26.3. Behavior persists after signing in and out of account and on new boards. 

 

    Correct answer Hajar Toutsi

    Thanks responsible_Moon2760 for the update, that detail is actually very helpful.
     

    Since the feature works with your laptop trackpad but not with a Wacom tablet, mouse, or arrow keys, it suggests the issue may be related to how the tool is handling different input methods.
    I’ll escalate this to the product team so they can look into improving compatibility.
     

    Thanks again for taking the time to test this and let us know.


    Hajar

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity Manager
    Community Manager
    February 18, 2026

    Hi responsible_Moon2760,
     

    Thank you for sharing this.
     

    I tested the feature in Chrome and was able to scroll through the presets all the way down. This may have been a temporary glitch that caused your request to fail for a moment.

    If the issue still persists, could you please make sure your browser is updated?
     

     

    Let us know how it goes.


    Hajar

     

    RenderSlop2001
    RenderSlop2001Author
    Participant
    February 18, 2026

    Thanks for the reply Hajar. Both browsers (Chrome/Safari) are up to date. This issue persists when using a Wacom tablet, mouse, or arrow keys, however I am able to scroll through the presets when using a laptop trackpad. 

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity ManagerCorrect answer
      Community Manager
      February 18, 2026

      Thanks responsible_Moon2760 for the update, that detail is actually very helpful.
       

      Since the feature works with your laptop trackpad but not with a Wacom tablet, mouse, or arrow keys, it suggests the issue may be related to how the tool is handling different input methods.
      I’ll escalate this to the product team so they can look into improving compatibility.
       

      Thanks again for taking the time to test this and let us know.


      Hajar

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