Questions

I just purchased 7000 credits and only says I have 3900!!  ?????  WTH?     title edited by mod- KR

Hi everyone!   Capture the enchanting moment when the sun gently embraces the world at dawn or dusk! Whether it’s landscapes, portraits, or abstract scenes, make the light the star of your creation. Show us how you interpret the golden hour—realistic, surreal, urban, nature, portraits, or fantasy scenes—anything goes, as long as it’s golden!   The prompt I used: create surreal women wearing a fresh flower hat and floral dress, golden hour light, fashion photography      clicked Download to download the image to my computer.   What to Submit:  Your Images: Images of "Golden Hour" Your Prompt: Share the text prompt you used for your creation. Submission Deadline:  Please submit your creations by Jun 01, 2025, 12:00 AM PT (GMT+7).    How to Participate  1/ Create Your Image:  Launch Adobe Firefly and select the Text to Image feature.  Create a prompt and gener

Considering the control and auditing of AI usage, I would like to request an Adobe Firefly usage report containing information on usage quantity, date and time of execution, login, and the device on which it was used.

I was trying video generation first time, and typed the promt text. As it was first time, it gave some info-pop up etc., and when closing the pop-up it started the generation automatically before I was even able to select the model. It drained 400 credits by itself, with the model I wouldn't even have selected.How can I get my credits back? I dont think it should start the generstion before any detailed settings selection.The result was also really strange with totally typoed text.

I have only manage to produce 4 images which I have not saved , I pay £4.90 a month so would expect to be able to make more images as this is unexcetable. Could you please confirm this is a mistake and why I'm limited to this limited use . Terry

I get an error code every time I try to generate something. What's up?  

I've tried many different ways to run the command below with the Firefly engine (in different versions). Each attempt results in the command being rejected.Interestingly, using the exact same command produces images with every other engine.Could someone explain to me what the problem is or what I'm doing wrong?Below is the prompt:"An ultra-detailed, hyper-realistic, surreal, and ultra-dramatic masterpiece, profoundly unsettling. A lone, emaciated human figure, encased in a translucent, primitive skull-shaped capsule, drifts in a choking, sickly yellow fog. Below, the colossal skeletons of skyscrapers, once symbols of financial power, are now grotesque, gnarled monuments, completely engulfed by invasive, alien flora. Every crumbling shard of concrete, every twisted rebar, every thorny vine is rendered with obsessive attention to detail. The atmosphere is thick with tiny particles, representing dust, ash, and toxic droplets from a weeping sky: the deep browns of decay, the vibrant reds o

-win 10- adobe firely web - chrome -  Version 141.0.7390.107 (Official Build) (64-bit)- hand tool is not working , when i press h , hand tool appears , but i couldn't move my borad with hand tool  

Dear Adobe Firefly Team,I appreciate the opportunity to participate in the Firefly beta and the innovative AI tools it offers. However, I want to share some critical feedback regarding my recent experience with credit usage.When I input prompts like "every movement starts with a spark," several AI-generated videos contained significant misspellings—most notably the word "movement." Only 1 out of 5 videos spelled it correctly. Because I cannot edit prompts or outputs during the beta phase, I ended up using many credits without receiving usable results. This caused rapid depletion of my credits, which I believe is unfair given the product limitations at this stage.To help address this, I kindly request:A refund or credit reimbursement for the credits consumed on videos affected by prompt misspellings and lack of editing capabilities. This compensation would reflect the wasted usage that occurred due to factors outside my control.A how-to guide or best practices document to help beta user

Hallo,How can I preserve the face in the reference image in Adobe Firefly? I have a picture of a person who should stand before another backround. But the program always changes the face to a new person. Can I preserve the original face? Thank you,Alex

Al hacer un video constantemente sale que ha habido un error, e probado a hacerme muchas cuentas pero sigue saliendo el mismo error. Deberiais de revisarlo porque ahora mismo es muy necesario que funcione la aplicacion.

All day talking to you guys about a glitch I'm having trying to generate an image. I have 5200 credits after they told me to sign up for a 7 day trial until they get it resolved in 5-7 business days!! It's still telling me to sign up for a new plan!!! I'm not trying to make a damn movie!!! A simple image. [cursing removed] I want extra credits just for my time and hassle dealing with this [cursing removed]  all day. Also getting a message declining to generate the image!  [cursing removed]    

It's not generating ANY video but it is certainly taking credits out of my account. It's taken 700 credits out today without generating a single thing. Where is my money going, exactly?

Does anyone know why I am constantly being put in 'wait' when trying to create a video with Firefly

Unable to create any Text to Video or Image to Video for the last 2 days. Not taking any type of prompts, keeps shwoing the stupid dog avatar/error.

I have subscribed for monthly and within few minutes all credit points disappear can you explain?

These guidelines you have in place are making this software almost unusable for any project that uses human images. There is nothing improper about the prompt images I am using, or could be used to identify an individual. It is the form of a human I need for a particular composition reduced to a simple monochromatic profile. What is the problem?

I cannot access my Firefly Board. I just get a spinng wheel. MacOS Tahoe 26.1 

Cannot use generative fill in AI / PS.when I click to the website to check the credits.It shows "unabke to load generative credits." I'm confirm my account have enough credits since my teammates are worked!

I hope to reach Adobe admins. This model, by far, has been outstanding and accurately generating images I need for my organizations. Thank you, thank you, thank you!

I need Adobe Firefly subscription

Hi, I have 2100/2100 credits, but firefly is not working, it popup an alert that says: This feature is currently unavailable. Please, can you help me?Thank youDave

With the following multiple prompts in sequence, despite mentioning a lot of western outfits and no on traditional clothes, no on food - it keeps generating very stereotypical images of what looks like Indians dressed up in sarees and kurtis (traditional clothing), celebrating a festival, with festive decorations and sharing food. Please let me know of any way to not get stereotypical content. Attaching an image with one generation from each prompt - Line art of 10 people from a modern south asian family having fun together, playing charades, with no background - the women are wearing modern, western maxi dresses, sarees, the men are smart casuals or suits, the girls are wearing western party outfits. Everyone is dressed in colors of sunset - pinks, lilacs, apricot, ivory, gold. Do NOT make them wear traditional clothes. Give a clear or no background. - Line art of 10 people from a modern south asian family having fun together, playing charades, in an elegant, formal out