Questions

Hello Adobe Team,I’m experiencing a reproducible issue with the Image-to-Video feature in Adobe Firefly.When I upload an image and try to generate a video using either Kling 3.0 or Veo, the generation fails and displays:“Something went wrong. Please try again later.”The issue occurs with both Kling 3.0 and Veo. However, the native Adobe Firefly Video model works normally using the same image and workflow.Steps to reproduce:Open Adobe Firefly → Generate Video.Upload an image.Select Kling 3.0 or Veo.Enter a prompt.Click Generate.The generation fails with the error message.Expected result:The video should generate successfully.Actual result:The generation fails with “Something went wrong. Please try again later.”Affected models: Kling 3.0 and VeoNative Firefly Video: Works normallyFeature: Image-to-VideoPlease investigate this issue.

some videos just disappear from the history/queue, i am being charged as well pls help also need a credit dashboard to check  

Hey I am on monthly payment and when i open bilans I see that i still have credits but when i want to create video i got measge upgrate to acces. 

I’m having a problem with image generation. Every time I try to generate an image using the GPT Image 2 model or another , I get the error: “An error occurred. Please try again later.” This happens consistently — I cannot generate any images with this model at all. At the same time, Firefly works without any issues. I have available credits, so it doesn’t seem to be a limit problem. Could you please check if there is an issue with my account or with this model?

görüntü oluşturmaya tıkladığımda bir sorun oluştu tekrar deneyiniz hatası alıyorum  

Can Adobe or someone please confirm if there was a generative credit usage increase in Firefly? 

Firefly Boards needs to reconnect. Refresh this page to continue working.refresh หลายครั้งแล้วก็ขึ้นแต่แบบนี้มา ทำอย่างไรดี

파이어플라이 앱이 열리지 않습니다. 방금까지 잘 쓰다가 안되네요  

Hola, quisiera reportar un problema con la generación de videos. Entre el 13 y el 14 de septiembre intenté generar distintos videos en varias ocasiones, pero el proceso terminó constantemente en error y no logró completar las generaciones.Además, noté que estos intentos fallidos igualmente consumieron parte de mis créditos disponibles para generar videos, a pesar de que no recibí ningún resultado utilizable.¿Podrían por favor revisar qué ocurrió durante esas fechas y verificar si es posible restituir los puntos consumidos por las generaciones fallidas?

facing issue regarding generate video , video not generated 

Ich möchte gerne meine Credits von den Fehlgeschlagenen Versuchen bei Firefly zurück!

Ich habe vor ein paar Tagen ein Abo von 219€ abgeschlossen! Jetzt ist das Abo plötzlich aus meiner Liste verschwunden und meine Credits sind auf 0! Das Geld wurde aber schon abgebucht! Ich bezahl doch hier nicht 219€ für Nix! Sehen Sie bitte zu dass sie das SCHNELLSTENS beheben oder mir das Geld zurückerstatten! 

I have been using Firefly for one full day. I have tried to use every model that comes up. I have no unlimited access on any of the models. I am charged credits on everything I do? I tried to only use Firefly and those charge me 200 credits. I have unlimited in my subscription but getting no use from it?

Has Gemini 3.1 (Nano Banana 2) recently received an update or change to its image-generation behavior in Adobe Firefly?Only a few days ago, I used this model to create a consistent series of handcrafted chibi felt characters with smooth, simplified faces, small black bead eyes, stitched mouths, compact plush proportions and no defined noses. I am now using the exact same prompts and settings, but the results look noticeably different.The model is automatically adding sculpted noses, realistic eyes, visible necks, longer adult proportions and more detailed facial anatomy. The characters now resemble stop-motion puppets rather than the soft chibi felt dolls the same prompts previously generated. I have rewritten the prompts with extremely specific construction details, uploaded earlier images as visual references and explicitly described the blank felt faces, but the model continues producing the newer appearance.When I reopened some older generations on mobile, Firefly also displayed a

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Problem: Firefly ignoring crucial parts of prompts. No collaboration. I spent all my credits and don’t have a usable asset. Perhaps more of a queen bee than a bug, but a consistent issue I’ve experienced in Firefly is that it seems to ignore crucial parts of prompts. As a potential solve, is there anything to be said for it running a no-credit preview with a chat feature where you could conversationally give direction and, maybe more critically, for Firefly to seek clarification over terms/words to erase any ambiguity before committing to the credit loss of a “render”. My specific use case: I want to upload a first frame and last frame and have it interpolate between the two; that’s essentially it. Here’s the prompt:“interpolate as if shot at 120fps and slowed down to 24fps. The video MUST LOOP from the 1st frame to the last frame. The horse's running speed needs to match slow motion/high frame rate slowed down.”The results, from every engine tested, just gave me a horse and rider in a

I wanted a quick update to my profile pic. So I asked for some modest updates. Instead Adobe (Firefly) decided not to listen to me or anticipate this most basic of requests from its user, and went ahead and showed me what I needed instead, a new gender, more bare chest and some ethnicity suggestions as well!Is this the best your smart AI can do?Do your developers routinely take simple requests and make them pointlessly complex? I think they do... Is that why Adobe has become a laughing stock? Helllo... QuarkXPress... remember them? Unless your products are immediately useful all the stuff you push at people is wasted Adobe. And newcomers are right around the corner ready to make you irrelevant, regardless of how big youve become.

Intente 2 veces generar un video en firefly con el modelo kling 3.0, las dos veces quedo en un bucle infinito generando, en archivos aparece la generacion pero no me deja ni verla ni descargarla porque me tira un error, todas las demas generaciones si me deja, y los creditos me los desconto igual

I'm using the AI ​​assistant for creation; it tells me I'm out of credits for the day and that they reset at midnight, yet it also says that this doesn't use up credits. How can I find out my base credit balance? I only see the premium credits

I input an image of a beautiful fully clothed woman and it says I violated a law or didn’t brush my reeth, or that the image zie is ewrong which I had just made in FF. Please tell me how to cancel.

Gemini 2.5 (Nano Banana) is suddenly not available as an image model on the website. I can still use the model in the app, but only if I copy the settings from prior creations that used Nano Banana. What is the problem?

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It says that I can enjoy unlimited free generations, but instead of 0 credits, it says “uses 400 credits”.

I want to print labels I have created on Avery for Avery Labels 8160.  Is it possible to print them with Adobe??