Questions

When I click on buy credits, nothing happens and I just get a blank white screen…I've tried changing browsers, using incognito mode, and even trying it on mobile. Nothing works. 

Good morning, I'm writing here because I haven't found anything else about Adobe Firefly support. Yesterday I renewed my Firefly payment, and even today, February 7, 2026, the program still tells me I don't have any generating credits. Thank you.

Hi, I was just looking at my credit usage and noticed that that my credits are set to reset on Feb 12th. I just purchased on Feb 3. I’ve hardly used anything yet. If it resets to the full amount on the 12th until march 3rd that’s OK but I don’t understand. Afraid it will just reset with nothing available for the next month. barb

Hello Adobe Firefly team,I am evaluating Adobe Firefly API for commercial use in a production SaaS workflow (image generation and post-processing).I would like to confirm the following points at a high level:1) For images generated via the Firefly API, does Adobe’s copyright indemnification apply when the output is used commercially, assuming compliance with the Firefly terms?2) Firefly-generated images include C2PA Content Credentials.If the original Firefly output is preserved unchanged, and a derived image is created separately for publishing (e.g., resized or with a visible disclosure watermark), does this affect indemnification for the original asset?3) Is there any official guidance on how C2PA metadata should be preserved or handled in commercial workflows using the Firefly API?This question is intended to understand the expected and supported usage patterns.If detailed legal confirmation requires a support ticket, please let me know the correct channel.Thank you.

Clicked to report a bug and got sent to “request a feature” - so an idea - fix that.  Second - tried to create a video. Credits removed. No video generated. Could there be a fix

Mac Mini, Ventura 13.4, Chrome Version 144.0.xxx. I've only very recently tried Firefly. It seems to generate fairly well. But the images I generate and download are rough, pixelated junk. Now I've read that the generated images ARE rough highly pixelated for speed issues. OK. But I'm supposed to be able to "upgrade" a generated image somehow into a much higher resolution and JPEG quality. Except, every tutorial I've seen has tool bars, windows with working tools, etc. My page has nothing. A text box, a Generate button, and a single image. Oh, and maybe a scroll of thumbnails of previous "generations" of the images from the current session. Does anyone have any advice as. to what I might be doing wrong? Or what Firefly is doing that I could fix? Oh, and, I open Firefly from my homepage in Creative Cloud Member page, Plan CC design Pro, or something. Any help would be greatly appreciated..

 Has anyone used Adobe Firefly to generate realistic lifestyle or explainer visuals for a foot massager concept, and what prompts worked best?[link removed by moderator] 

I started a Firefly Standard account on Dec 4th 2025, then to increase the amount of Gen credits I added a Pro account on Dec 22nd.When I check my remaining credits (which is a pain in itself because it always says “unable to load selection” and I have to go to my avatar etc repeatedly going in circles until I finally get the balance of my credits) anyway I've got two accounts but only see one reset date which is the 10th of each month. I read the date should be on the date you started the account, so anyone tell me why mine isn't and also how do i see info separately for each Firefly account ?

Been working with generative AI for almost a year now. I refer to Gemini now as my friend. Yesterday I purchased Adobe Firefly so I could get the same character in different images. as I wanted to explore Image to Video.In preparation for this  I prepared four images of a well-built and good looking man in different poses to use as references.. Next I created my main file, uploaded the four reference images and the discovered that my main file could not see them using Generative fill. Bad enough that.Next I tried to use Generative fill in a different way. I used one of the prompts I used earlier to generate the reference images expecting something of the quality of an image i got earlier. Instead I got three grotesque images that did not remotely resemble the prompt. The chests were exaggerated to the point of being almost pornographic while the legs were match-stick thin.I also purchased a book on Firefly but the contents of the book bears no resemblance to the app that I purchased. I

Ando testeando la generación de video con firefly video que está gratis hasta el 1/12/2015Me cuesta pensar en que el sistema de pago para generar videos e imágenes sea por créditos, cuando la IA no toma bien el prompt y no genera lo que se quiere. Incluso me dije, ha de ser que escribo prompts como la verga, y me fui a Gemini, le dije que me hiciera el prompt para que un generados de videos con IA lo entendiese y realizara lo que quería y tampoco me resultó, también intenté hacerlo en inglés para ver si es que la IA es bien gringuita y no entiende mexicano del sur. Capaz es que esta fase de servicio gratis es para que los clientes le enseñen a la misma IA para que se eduque en el proceso. Pero de no ser así, no puede ser un sistema pago de tokens, ya que me gastaría todos mis créditos generando un solo video. Dejo una imagen de todos los intentos que he hecho para un solo video y no me logra dar lo que quiero.

Im trying to make adjustments to get better images in Adobe Firefly but its not showing anything where I can make these edits

Depuis ce matin, je n'arrive pas à générer une seule image, quel que soit le modèle utilisé et le prompt choisi. J'ai invariablement le message "Un problème est survenu. Veuillez réessayer ultérieurement." 

Hello,I have a Creative Cloud Pro subscription with limited credits for the Firefly app, and each time it returns errors at least 2-3 times, but however my credits are getting consumed, which I do not believe it is normal. This evening for example I received errors 3 times in a short period of time. Please do something to solve the issues Firefly has and return credits to users when the system returns an error.Thank you!Elena

When I joined, it insisted I create a name for myself, which is different from my account, and I mistyped it, and I can’t find any way to fix it. This is silly.

Can't loadWe can't display the generated image.You can edit and try again.images don’t display for whatever reason but I lose credits anyways! please fix.

I'm trying to create an image on Firefly, but it says it's not accessible. I'm asking the administrator to contact me to fix it..

Bonjour,Dans l’espace mon compte (quand je clique sur le bouton bleu en haut à droite de l’écran), il est indiqué : Crédits restants : 156 / 2000Réinitialisation le 5 février 2026La date du prochain paiement est le 26 février, mais comme je lisais que la réinitialisation était le 5 février, j’ai utilisé beaucoup de crédits ces derniers jours.Le 5 février est aujourd’hui et il ne se passe rien... pas de nouveaux crédits !Est-ce qu’il s’agit d’un bug d’affichage ?Pourquoi est-il indiqué “réinitialisation le le 5 février” si ce n’est pas la cas ?Merci par avance pour votre aide !Bien cordialement

Problem: Firefly ignoring crucial parts of prompts. No collaboration. I spent all my credits and don’t have a usable asset. Perhaps more of a queen bee than a bug, but a consistent issue I’ve experienced in Firefly is that it seems to ignore crucial parts of prompts. As a potential solve, is there anything to be said for it running a no-credit preview with a chat feature where you could conversationally give direction and, maybe more critically, for Firefly to seek clarification over terms/words to erase any ambiguity before committing to the credit loss of a “render”. My specific use case: I want to upload a first frame and last frame and have it interpolate between the two; that’s essentially it. Here’s the prompt:“interpolate as if shot at 120fps and slowed down to 24fps. The video MUST LOOP from the 1st frame to the last frame. The horse's running speed needs to match slow motion/high frame rate slowed down.”The results, from every engine tested, just gave me a horse and rider in a

I saw Adobe’s recent announcement about unlimited generations using the Firefly video model. I’m subscribed to Creative Cloud and get 4000 AI credits monthly. When I use Firefly to create a video, it still charges me credits (500 for a typically low-quality firefly generation). Does the unlimited generations offer exclude Creative Cloud subscriptions to Firefly? Is it unlimited after my credits are used? I’ve searched but I can’t find a clear answer.

Hi! I'm trying to create images with Firefly for sale on Adobe Stock, but they're getting rejected for poor quality. They're actually 72 dpi images, but I see other sellers selling high-quality AI-generated images. How can I create high-quality images (300 dpi) with Firefly so they'll be accepted for sale on Adobe Stock? Thanks so much for your help!      

Load image - prompt - generate - image   change prompt - generate - exact same generation

Ich habe gestern von Adobe Firefly ein Testabbo bestellt und gezahlt. Die Cloud wurde auf meinem PC heruntergeladen aber ich habe keine Credits, so wie es beschrieben wurde.Das ist sehr unübersichtlich und ärgerlich. Ich kann keine Image to Video Szenen erstellen.  

 I want to delete all the 100% useless renderings that Firefly makes. Is this feature intentionally missing, or am I just not seeing it? Utterly useless garbage outputs, especially if you thought it could do text. Come on, Adobe, seriously? Like, you’re Adobe. Why not render the image elements and vectorize that, and render the text as typed on a layer above it? I don’t get it. So, since dozens of my attempts at getting a useful output from Firefly failed, I just realized I also cannot delete them. Am I missing it? Do I need to report and provide feedback? Upgrade to an even more expensive account? Let me know if there is a way.