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Rossi35520201b7zl
Participant
Nov 12, 2025 7:46 PM UTC
Answered

Insufficient credits.

Hello, The Adobe Firefly app keeps telling me I'm running out of credits, even though I hardly ever use it. When I need to use it, I can't, even though I haven't spent any credits anywhere.

I don't understand where my credits are disappearing to.

 

Thank you for your help.

Kartika Rawat
Kartika RawatCorrect answer
Community Manager
Nov 13, 2025 4:52 PM UTC

Hi Rossi35520201b7zl!

Thanks for writing in. Nano Banana is a Premium feature that needs more credit to use. Please know that Premium features are accessible through Adobe Firefly plans, credit plans, and select Creative Cloud plans like Creative Cloud Pro. You must be on a plan that includes premium feature access to use your credits on them. 

 

 

Let us know if you have any questions.

Thanks again.
^KR

 

 

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
Nov 13, 2025 4:52 PM UTC

Hi Rossi35520201b7zl!

Thanks for writing in. Nano Banana is a Premium feature that needs more credit to use. Please know that Premium features are accessible through Adobe Firefly plans, credit plans, and select Creative Cloud plans like Creative Cloud Pro. You must be on a plan that includes premium feature access to use your credits on them. 

 

 

Let us know if you have any questions.

Thanks again.
^KR

 

 

moved to discussions 

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