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BenanBerhan
BenanBerhan
Participant
April 11, 2026
해결됨

issue: disappearing images

  • April 11, 2026
  • 1 답변
  • 64 조회

I am generating images but they are disappearing, I lose my credits and have to re-do the images 

      최고의 답변: Hajar Toutsi

      Hi Ersi Marina,

      Could you please go to Adobe.com, and select files from the left-side bar and check if you can find your generations in Generation history there? 

      If you still can’t find anything, please double‑check that you’re logged in with the correct Adobe account and that both your browser and operating system are up to date. I’d also suggest trying a different browser just in case.

      If that doesn’t help you retrieve your generations, please share screenshots or a short recording of each section where you’re unable to locate them.

       

      Let us know what you find, we’ll be happy to help.

      Hajar

      1 답변

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      April 14, 2026

      Hi BenanBerhan,
      Thank you for bringing this to our attention.

      All outputs are saved under Your Stuff > Generation History. Could you double‑check there to see if your generations appear?

      The Generation history tab contains all of your previously generated content.


      Please let us know what you find so we can guide you further.


      Hajar
      [Moved to questions]

      Ersi Marina
      Ersi Marina
      Known Participant
      April 14, 2026

      I had the same problem. Hundreds of generations disappeared from my Generation History and quite a few from my Faves. Generations have also disappeared from the list of those I submitted to the Gallery, even those accepted. A grey rectangle appears in their place and when I click on it I get the rectangle in Firefly, blinking on and off. My prompt is gone too.

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager답변
      Community Manager
      April 15, 2026

      Hi Ersi Marina,

      Could you please go to Adobe.com, and select files from the left-side bar and check if you can find your generations in Generation history there? 

      If you still can’t find anything, please double‑check that you’re logged in with the correct Adobe account and that both your browser and operating system are up to date. I’d also suggest trying a different browser just in case.

      If that doesn’t help you retrieve your generations, please share screenshots or a short recording of each section where you’re unable to locate them.

       

      Let us know what you find, we’ll be happy to help.

      Hajar

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