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Lisa Rodionova
Participant
March 26, 2026
Question

Issue with Adobe Firefly Loading (Blank Screen)

  • March 26, 2026
  • 2 replies
  • 41 views

Hello,

I’m experiencing an issue with Adobe Firefly.

Since this afternoon, the service is not loading properly — when I open the website, I only see a blank white screen with no interface or content.

I have already tried the following:

  • refreshing the page
  • restarting the browser
  • checking my internet connection

Unfortunately, the issue persists.

Could you please help me understand what might be causing this and how to resolve it?

Thank you in advance!
 

 

    2 replies

    Participant
    March 28, 2026

    I’m having the same issue.Nothing appears when I go to the website

    Kartika Rawat
    Community Manager
    Community Manager
    March 26, 2026

    Hi Lisa Rodionova!

    I'm sorry about the trouble. We've had a similar discussion in this thread: https://adobe.ly/4bMR0bj


    Let us know if that helps.

    Thanks,
    ^KR



    moved to questions

    FHweb
    Participating Frequently
    March 26, 2026

    No this is a issue just for today for firefly, that thread is old. Other threads in this question forum are saying the same, unable to generate. 

    Kartika Rawat
    Community Manager
    Community Manager
    March 26, 2026

    Hi FHweb!

    The attached screenshot indicates that the entire UI is appearing blank. In contrast, the other threads about “unable to generate” relate to image models using a reference image, where an error occurs during generation. We’re still investigating whether the issue is related.

    Kartika