Hello,I’m experiencing an issue with Adobe Firefly.Since this afternoon, the service is not loading properly — when I open the website, I only see a blank white screen with no interface or content.I have already tried the following:refreshing the page restarting the browser checking my internet connectionUnfortunately, the issue persists.Could you please help me understand what might be causing this and how to resolve it?Thank you in advance!

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Answered

Issue with Adobe Firefly Loading (Blank Screen)

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Hello,

I’m experiencing an issue with Adobe Firefly.

Since this afternoon, the service is not loading properly — when I open the website, I only see a blank white screen with no interface or content.

I have already tried the following:

refreshing the page
restarting the browser
checking my internet connection

Unfortunately, the issue persists.

Could you please help me understand what might be causing this and how to resolve it?

Thank you in advance!

C

Carefree_Songbird67b0Correct answer

Participating Frequently

I ran into the same blank screen recently. One thing that helped me was opening Firefly in an incognito window, which ruled out a browser extension causing the issue. Also try clearing just the cookies for the Adobe domains and making sure hardware acceleration is enabled in your browser settings. Hope that helps!

C

Carefree_Songbird67b0Correct answer

Participating Frequently

I ran into the same blank screen recently. One thing that helped me was opening Firefly in an incognito window, which ruled out a browser extension causing the issue. Also try clearing just the cookies for the Adobe domains and making sure hardware acceleration is enabled in your browser settings. Hope that helps!

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Impressive_Unicornbf64

Participant

I’m experiencing the same issue with Adobe Firefly. The page loads, but I only get a blank white screen and the interface never appears. I’ve already tried refreshing the page and restarting the browser, but the problem is still there. Has anyone found a working solution or confirmed whether this is a temporary service issue?

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B

bart_0293

Participant

nothing happening after restart

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Kartika Rawat

Community Manager

Hi, have you tried another browser? If you're still having an issue, please try clearing the cache files.

Please create a new post if the issue persists.

Thanks,

Kartika

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B

bart_0293

Participant

same issue 09 18 2026

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C

Cre8Fancy27781180lqm8

Participant

I’m having the same issue.Nothing appears when I go to the website

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Kartika Rawat

Community Manager

Hi Lisa Rodionova!

I'm sorry about the trouble. We've had a similar discussion in this thread: https://adobe.ly/4bMR0bj

Let us know if that helps.

Thanks,
^KR

moved to questions

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FHweb

Participating Frequently

No this is a issue just for today for firefly, that thread is old. Other threads in this question forum are saying the same, unable to generate.

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Kartika Rawat

Community Manager

Hi FHweb!

The attached screenshot indicates that the entire UI is appearing blank. In contrast, the other threads about “unable to generate” relate to image models using a reference image, where an error occurs during generation. We’re still investigating whether the issue is related.

Kartika

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