Issue with Firefly Access – Image and Video Generation

Hello Team,

We have a complete Adobe Creative Cloud subscription and are successfully generating images using Firefly Basic. However, we’ve noticed some inconsistencies across users:

• Some users are able to access Firefly 5 (Preview) and generate images.
• In certain cases, users can generate videos, while others receive a message stating: “Contact your admin to request access” when trying to use Firefly Video Basic.

We’ve already checked with our admin team, and they confirmed that all features have been enabled on their end.

Could someone from the community or Adobe support help us understand why this discrepancy exists and guide us on resolving it?

Thank you in advance for your assistance!