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July 2, 2026
Answered

Issue with subscription

  • July 2, 2026
  • 1 reply
  • 30 views

Some time ago, I subscribed to Adobe Firefly Pro Plus for 27,45 € monthly for the first year.

 

9 days ago, I cancelled the subscription, but soon after, I restarted it for the same price. 

 

Strangely, I have not received a new e-mail confirming my re-subscription for the old price. If I start the web application for Firefly, I still have 10.000 monthly credits and it says “next invoice on August 1st” - however, I seem to not have received an invoice for July 1st. Also, under my subscriptions, it doesn’t show any subscription right now. 

 

I’m a bit irritated as Firefly seems to work just fine, just like before, with 10k credits available and most of the image models generating for 0 credits up to 2K quality. 

 

Would be awesome if support could help me with this!

 

Best,

Alex

    Correct answer Hajar Toutsi

    Hi AlexS,
    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on this forum! Please post your request here.

    Hajar

    1 reply

    Hajar Toutsi
    Community Manager
    Hajar ToutsiCommunity ManagerCorrect answer
    Community Manager
    July 3, 2026

    Hi AlexS,
    Thanks for reaching out.

    Since this question has to do with your private account information, we can't help you here on this forum! Please post your request here.

    Hajar