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Participant
October 6, 2026
Question

istediğim gibi bir video oluşturmadı çok sinir oldum ve bir süre kredim gitti kredimin geri yüklenmesini talep ediyorum

istediğim gibi bir video oluşturmadı çok sinirlendim ve bir süre kredim gitti kredimin geri yüklenmesini talep ediyorum

    2 replies

    N8.
    Community Expert
    October 8, 2026

    ​@daring_sincerityec2b Prompting and getting the desired results is particularly time consuming and a bit frustrating. Below are some suggestions and groups to join.
    Feel free to ask Qs and get feedback on your prompts and such.

     

    Firefly Discord is a great option to ask the presenters Qs. They run Mon to Thurs. The events are indicated.

     

    Resources & Suggestions on How to Prompt
    Generate images from text descriptions
    Writing Effective Prompts
    Adobe Firefly Resources
    Cheers

    Nate

     

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    Gabriel Grundler Y.
    Community Manager
    Gabriel Grundler
    October 7, 2026

    Hi daring_sincerityec2b!

    I understand how frustrating it can be when the video doesn't turn out as expected and credits are deducted.

    In Firefly, credits are deducted as soon as you hit Generate. If the generation fails due to an error, those credits should automatically be returned to your balance. If your generation was successful, we cannot reimburse credits.

     

    Best,

     

    [moved to questions]

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