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Whitney30252153zr2x
Participant
February 17, 2026
解決済み

It has been over a month and I did not get my monthly credits renewed

  • February 17, 2026
  • 返信数 1.
  • 20 ビュー

I usually get my money credits for Firefly renewed but this month it did not happen. Can anyone from Adobe assist me on whats happening? 

    解決に役立った回答 Kartika Rawat

    Hi Whitney30252153zr2x!

    Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

     

    Let us know if you have any questions.

    Kartika

    返信数 1

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager解決!
    Community Manager
    February 17, 2026

    Hi Whitney30252153zr2x!

    Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

     

    Let us know if you have any questions.

    Kartika

    Whitney30252153zr2x
    Participant
    February 18, 2026

    I tired that box and it did not help at all. Not sure what to do?