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Whitney30252153zr2x
Whitney30252153zr2x
Participant
February 17, 2026
Answered

It has been over a month and I did not get my monthly credits renewed

  • February 17, 2026
  • 1 reply
  • 8 views

I usually get my money credits for Firefly renewed but this month it did not happen. Can anyone from Adobe assist me on whats happening? 

    Correct answer Kartika Rawat

    Hi Whitney30252153zr2x!

    Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

     

    Let us know if you have any questions.

    Kartika

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity ManagerCorrect answer
    Community Manager
    February 17, 2026

    Hi Whitney30252153zr2x!

    Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

     

    Let us know if you have any questions.

    Kartika

      Whitney30252153zr2x
      Whitney30252153zr2xAuthor
      Participant
      February 18, 2026

      I tired that box and it did not help at all. Not sure what to do?

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