It has been over a month and I did not get my monthly credits renewed

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I usually get my money credits for Firefly renewed but this month it did not happen. Can anyone from Adobe assist me on whats happening?

Kartika RawatCorrect answer

Community Manager

Hi Whitney30252153zr2x!

Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

Let us know if you have any questions.

Kartika

Kartika Rawat

Correct answer

Community Manager

Hi Whitney30252153zr2x!

Thanks for reaching out. Since this question has to do with your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

Let us know if you have any questions.

Kartika

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Whitney30252153zr2xAuthor

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I tired that box and it did not help at all. Not sure what to do?

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