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Participant
September 14, 2026
Question

It's saying I've use all my complimentary credits, however I pay for a subscription to Firefly and it says I have over 4000 credits on my account

  • September 14, 2026
  • 3 replies
  • 44 views

It's saying I've use all my complimentary credits, however I pay for a subscription to Firefly and it says I have over 4000 credits on my account. I am wanting to continue editing my image ton have it ready for a presentation and this is delaying it

    3 replies

    Participant
    September 20, 2026

    Here’s a screenshot. of my credits, and the message below I had initially received… 

    It’s been a few days now, so I probably am not going to have this issue right now. But am not using it or needing to right now 

    N8.
    Community Expert
    September 20, 2026

    ​@Tarun Saini 

    Tarun Saini
    Community Manager
    Community Manager
    September 14, 2026

    Hi ​@StephanieWood05,

     

    Hi, thanks for reaching out, and I'm sorry for the confusion.

    If you're seeing a message that your complimentary credits have been used up, but your Firefly subscription shows that you still have over 4,000 credits available, we'd like to investigate further.

    Could you please share:

    • A screenshot of the message you're seeing
    • Whether you're signed into the same account that holds the Firefly subscription
    • Which Firefly feature you're trying to use when the message appears

    In the meantime, please try signing out of your Adobe account, signing back in, and verifying your active plan and available credits on your Adobe Account page.

     

    Regards,

    Tarun