It throws a lot of errors when generating images, displaying messages like "an error occurred, please try again later." The photo download function is stuck in a bug.

Forum|Forum|9 hours ago
June 24, 2026
2 replies
7 views

It throws a lot of errors when generating images—specifically, "An error occurred; please try again later." The photo download function is bugged; I click the download button, but nothing happens, and this keeps happening.

Correct answer gktgakbs

@Hajar Toutsi

I provided this image and gave the instruction for them to look at the books—that’s all.
It started generating images after clearing the cookies. The download is still slow to respond.

Hajar Toutsi

Community Manager

Hi gktgakbs,

The product team is actively investigating your case and has requested the exact prompt you used for this generation. Could you please share it with us when available?

Thank you.

Hajar

gktgakbsAuthor

Participant

We are a toy company. I was trying to generate an image of a child playing with a toy. Later, I saw you suggesting to another user that they clear their cookies or app cache; I did the same, and the problem seems to be resolved—I will let you know if it happens again. However, the download tab still opens with a slight delay when I click "Download."

Hajar Toutsi

Community Manager

Thanks for confirming the fix on the download issue!
Regarding “something went wrong” error, the product team is still waiting for the prompt you’ve used for the generations you shared in the screenshot, please let us know the exact prompt so we can share it with the product team.

Hajar

Hajar Toutsi

Community Manager

Hi gktgakbs,
Thanks for reaching out and for bringing this to our attention.

We understand how important this is, and we want to assure you that we’ve escalated the issue to the product team for further investigation. They are actively looking into it to determine the root cause.

We’ll keep you updated as soon as we have more information or any progress to share. In the meantime, we appreciate your patience.

Regarding the download issue, could you please try clearing the site’s cookies / app cache and let us know if this resolves the problem for future downloads?

Hajar
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