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Aymeric0D4C
Participant
May 8, 2026
Question

J'ai mis à générer deux vidéos qui ont jamais abouti ! Vous m'avez bouffé 480 crédit pour rien !

  • May 8, 2026
  • 1 reply
  • 7 views

J'ai voulu générer deux vidéos, ça n'a pas abouti. Au final j'ai perdu 480 crédit en deux minutes. ! Vraiment pas content de vos services, ni de Firefly ! C'est de l'arnaque !

      1 reply

      Hajar Toutsi
      Community Manager
      Hajar ToutsiCommunity Manager
      Community Manager
      May 8, 2026

      Hi Aymeric0D4C,
      Thanks for reaching out.

       

      Credits are deducted as soon as you click Generate, but if the generation fails with an error, those credits should automatically return to your balance.

       

      Since credits were not returned, I suggest you double‑check successful generations by going to Your Stuff > Generation History, which keeps a record of all completed generations.

       

      If you’re certain that credits were not restored after a failed generation, please share the following details for each case:

      • Date and time

      • Model used

      • Number of credits deducted

       

      Once you provide those details, we’ll take it from there and investigate further.


      Hajar

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