Keep Error

I am writing to report a recurring technical issue and request a refund for deducted credits.

Everything was working normally before, but today (September 18), I experienced persistent loading issues while generating videos. In three separate attempts, the video generation remained stuck on the loading screen for over 15 minutes each time without rendering any output. Because of the excessive delay, I had to manually cancel the process.

However, despite no videos being produced, 200 credits were deducted for each failed attempt, resulting in a total loss of 600 credits.