Keeps getting error when trying to edit image

example:
 

Any info on this?  still not working, I’ll have to escalate at our end some how, several of us can’t use your service. 

Hey ​@PabloPerez 
Help us, help you.
Could you provide the information requested? 

Cheers

Nate

Hey ​@PabloPerez 

Not making changes to the image
Help us, help you, please provide the following:

• The Full Prompt: The exact text you entered into the prompt box.
• Settings and Model: The specific model used and any other settings (such as aspect ratio, content type, or style strength).
• Reference Images: A copy of any reference images or keyframes used to guide the generation in a zip file (to preserve the image’s details).
• Visual Examples: Please upload a copy of the "bad" generation so we can see exactly what the output looks like and tell us what is wrong if it is not obvious.

Cheers

Nate