keeps giving me errors when I put in a prompt for videos. I've used these prompts before and they have worked fine

• macOS Tahoe Version 26.3.1
• Using safari browser
• Ray3.14

Hi lydiaHB,
Thank for bringing this to our attention.

Since you are encountering errors, please provide the following:

• A Full Screenshot: Please provide a screenshot of your entire browser, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.

• System Details: Specify your Operating System (OS) and Browser (including version numbers).

• Workflow Context:

  • Which model was selected? (e.g., Firefly Image 3, Image 4 Ultra, Imagen 3).

  • The full prompt you were using.

  • Copies of any reference images, keyframes, or original images used.

Let us know once you have that, we’re here to help.

Hajar
​​​​​​​[Moved to questions]