Kling 4.0: Missing requested character dialogue and lip sync, incorrect scene timing—800 credits used

Please review my 20-second Kling 4.0 generation made through Adobe Firefly, which consumed 800 generative credits.

The result materially missed the requested sequence and dialogue. The prompt required the door to open by approximately 5 seconds, followed by Junie walking out, looking back, and audibly saying, “I think you need a wrap, too,” with synchronized mouth movement.

Instead, the door remains closed until approximately halfway through the video. Junie has no spoken dialogue, and her mouth does not move to deliver the line.

I can provide the generated MP4, exact prompt, all 10 storyboard images, and screenshots of the settings and credit cost.

Please investigate whether this reflects a generation fault or an unsupported feature in this workflow, escalate to the partner-model team if appropriate, and consider restoring the 800 credits. Please provide a case number.