Kling message "something went wrong", no video produced but still dedicated 240 credits

Hi gilbertguard!

In addition to the expert's reply. You can check this article on how credits work after generation fails: https://adobe.ly/4B49vUu

Thanks,

Kartika

moved to questions

Hey ​@gilbertguard 
 

I have noticed something similar when using 3rd party models. As a result, I have had to look in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

>>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
 

How to reliably download your files
In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

https://youtube.com/shorts/fCgb1ZR48tU?feature=share

Cheers

Nate