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Participant
October 17, 2026
Question

kredi satın alamıyorum

kredi satın alamıyorum acil işlerim var ve buna derhal çözüm bulunmasını sizlerden ivedi bir şekil de talep ediyorum iyi çalışmalar.

    5 replies

    Participant
    October 20, 2026

    To be honest, I had only recently started learning Adobe, and I was making really good progress. Firefly, in particular, was helping me achieve exactly what I needed.I am actually a business owner, and I decided to start using Adobe myself because I was becoming frustrated with how slowly certain tasks were progressing within my team. I wanted to take matters into my own hands, learn the software, and find solutions independently.I genuinely put time and effort into learning it, and I was making progress. Unfortunately, I have now encountered this purchasing issue, which has completely interrupted my work.At this point, I am simply waiting for your assistance because I cannot resolve the problem on my own. I would sincerely appreciate your urgent support in getting this issue resolved so I can continue my work.

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    droopydog500
    Community Manager
    Community Manager
    October 18, 2026

    Hi ​@magical_Rippledeb1,

    What happens when you try to purchase credits? What plan are you purchasing? Are you getting a specific error message? A screen shot of the whole browser window with the error would help us see what is happening.

        droopy

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    Adobe Community Expert (not an Adobe employee)
    Participant
    October 20, 2026

    I'm sharing the screenshot with you now. Please assist me urgently in resolving this issue.

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    Participant
    October 20, 2026
    I would also like to clarify the issue. I select the number of credits I want to purchase and proceed to the next step. Then I enter my email address and click the purchase button. At that point, I am taken to the exact error screen shown in the first screenshot I sent you.If you are going to suggest purchasing credits through the website, I have already tried that as well. Unfortunately, I am unable to complete the purchase through the website either, as I encounter exactly the same error.

     

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    N8.
    Community Expert
    October 17, 2026

    ​@magical_Rippledeb1 reported

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