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Participant
September 28, 2026
Question

La generación de video a través de dos imágenes, a veces no termina de cargar y tengo que actualizar porque se queda semicargado totalmente parado. Cuando me vuelvo a meter me han cobrado los tolken y no tengo video generado.

  • September 28, 2026
  • 1 reply
  • 14 views

No termina de generarse la imagen y cuando recargo la página me cobra los tolken sin generarme el video.

    1 reply

    N8.
    Community Expert
    September 28, 2026

    Thank you ​@Sergio33849605ix09 for writing in: 
    I have noticed something similar when using 3rd party models. As a result, I have had to in my Creative Cloud app to see if the image/ voice/ video has been generated before pressing “Generate” again to conserve credits.

    Make sure to keep the tab open that is generating the video. I have noticed that when I press generate, with some models; and then go to another tab the generation either freezes or gets stuck. Similar to the issue discribed.

    Could you have a look in your Creative Cloud App and see if the image/video is hiding there?

    >>Press generate: ONLY ONCE or Twice<<. If the generation is taking forever, not generating, or giving you the same results: just press generate once or twice. This will help you save credits. Finally, check your CC App for your images and videos.
     

    How to reliably download your files
    In your Adobe Creative Cloud you can find your files there and download them. Here s a short video showing the steps

    https://youtube.com/shorts/fCgb1ZR48tU?feature=share

    Cheers

    Nate