La génération de vidéo firefly bug et consomme des credits

Hi ANTOINE38,
Thank you for reaching out. 

I want to clarify how credits are handled in Adobe Firefly

• Credits are deducted immediately when you click “Generate.”

• If the generation fails and you see an error, the credits are automatically refunded after the error occurs. This applies to all errors, there are no exceptions.

• If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Your Stuff > Generation History to see if the video was stored there.

I recommend reviewing your Generation history to confirm whether any outputs were saved.

We also need you to share the following:

• A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
• System Details: Specify your Operating System (OS) and Browser (including version numbers).
• Workflow Context:
  • Which Firefly function were you using? (e.g., Firefly Boards, Text to Video, etc.)
  • Which model was selected? (e.g., Veo 3.1).
  • The full prompt you were using.
  • Copies of any reference images, keyframes, or original images used.

Let us know once you have the details, we’re here to help.
 

Hajar

[Moved to questions]