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ANTOINE38
Participant
May 20, 2026
Question

La génération de vidéo firefly bug et consomme des credits

  • May 20, 2026
  • 1 reply
  • 9 views

je genere des videos avec firefly, ca me met un message d’erreur et ca consomme mes credits  !

    1 reply

    Hajar Toutsi
    Community Manager
    Community Manager
    May 20, 2026

    Hi ANTOINE38,
    Thank you for reaching out. 

    I want to clarify how credits are handled in Adobe Firefly

    • Credits are deducted immediately when you click “Generate.”

    • If the generation fails and you see an error, the credits are automatically refunded after the error occurs. This applies to all errors, there are no exceptions.

    • If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Your Stuff > Generation History to see if the video was stored there.

    I recommend reviewing your Generation history to confirm whether any outputs were saved.

    We also need you to share the following:

    • A Full Screenshot: Please provide a screenshot of your entire browser or application window, including your avatar in the upper right corner. Many errors have multiple causes; seeing the full context is much more helpful than a zoomed-in image of the error message alone.
    • System Details: Specify your Operating System (OS) and Browser (including version numbers).
    • Workflow Context:
      • Which Firefly function were you using? (e.g., Firefly Boards, Text to Video, etc.)
      • Which model was selected? (e.g., Veo 3.1).
      • The full prompt you were using.
      • Copies of any reference images, keyframes, or original images used.

    Let us know once you have the details, we’re here to help.
     

    Hajar

    [Moved to questions]