last two generations didn't go through to creation. but still took the credits

Had a prompt with the settings attached. failed creation two times (didn't generate anything). still took the credits.

Correct answer Hajar Toutsi

Hi Arron270812047o0l,
Thank you for reaching out and sharing the details of your experience.

I want to clarify how credits are handled in Adobe Firefly

Credits are deducted immediately when you click “Generate.”
If the generation fails and you see an error, the credits are automatically refunded after the error occurs. This applies to all errors, there are no exceptions.
If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Your Stuff > Generation History to see if the video was stored there.

I recommend reviewing your Generation history to confirm whether any outputs were saved

Hajar

[Moved to questions]

Correct answer

Community Manager

Hi Arron270812047o0l,
Thank you for reaching out and sharing the details of your experience.

I want to clarify how credits are handled in Adobe Firefly

Credits are deducted immediately when you click “Generate.”
If the generation fails and you see an error, the credits are automatically refunded after the error occurs. This applies to all errors, there are no exceptions.
If you notice that credits were not returned after an error, this usually indicates that a generation did complete successfully. In that case, you can check under Your Stuff > Generation History to see if the video was stored there.

I recommend reviewing your Generation history to confirm whether any outputs were saved

Hajar

[Moved to questions]

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